Most orders are shipped the same or next business day*. Please check the estimated delivery times via the "SHIPPING" tab on any product page. If you have a special requirement concerning shipping, please get in touch firstname.lastname@example.org to discuss suitable options.
*Whilst we will always do our best to achieve this, this is not a guarantee.
Delivery within Australia:
- COURIER (BEST VALUE)
- AUSTRALIA POST REGULAR**
- AUSTRALIA POST EXPRESS (Next Business Day)**
We offer Free Courier Delivery for orders over $200.
**You can check Aus Post delivery times here
Worldwide Shipping Cost - You can calculate the standard shipping cost in your cart or during checkout. If you'd like to discuss other options, please contact us. (subject to each country's laws regarding the import of alcoholic beverages. You are entirely responsible for satisfying all requirements and paying all taxes, duties and other charges related to this activity).
Once an order has been fulfilled, you will receive an email/ sms with tracking details that you can use to monitor the progress of your shipment. Orders sent via Courier will be tracked through the Shippit or Sendle platform and orders sent with Aus Post will be tracked through the Aus Post platform. If you did not receive this notification email, please contact us immediately.
What if I'm not home to receive my order?
Unfortunately, Shippit, Sendle, Aus Post and our other courier partners do not allow you to book delivery times. In the event you are not home to accept the delivery you will be notified in at least one of these ways:
- Email notification
- Card left at destination
- App notification (Aus Post only)
If this occures, you must simply follow the instructions outlined to arrange re-delivery or pickup from the local posthub. If you require assistance, we are available to help you. You are usually given 5 business days to deal with the notification before the parcel will be sent back to us.
Undeliverable parcels can occure for several reasons. These include but are not limited to:
- Providing the wrong shipping address
- Not responding to a missed delivery notice in time
- An unsafe delivery environment
Whilst we will make every effort to assist in these circumstances, you are responsible for the delivery address provided, monitoring of your parcel and the arranging of re-delivery where appropriate. In the unfortunate circumstances where parcels are returned, for any reason out of our control, they will be handled as follows:
- We will attempt to contact you and advise you of the situation
- Within 14 days, a re-delivery charge equal to the original postage incurred by us will be charged#
- Within 28 days, a re-delivery charge equal to the original postage incurred by us# plus a handling fee of $25 will be charged
- After 28 days, we will seek to dispose of the goods as per the Consumer Affairs Victoria guidlines
# - Please note this can exceed the amount charged to you on the original order.
I think I should have received my order by now.
Please contact email@example.com and we will check the status of your order with our delivery partner.
The most common issue is that you weren't home at the time of delivery and have not located the card left.