We specialise in artisan tequila and mezcal, therefore we devote our time and energy to providing our customers with rare and discontinued bottles.
Can I send someone a bottle as a gift?
Yes! A premium tequila or mezcal is the perfect way to surprise someone special.
To add gift wrapping simply tick the checkbox under "Gift Wrapping" in your cart (make sure you are viewing your full cart and not your mini cart). This will automatically add gift wrapping to your order. A Gift Message box will appear. Fill this in with a special note.
No invoice or price information will be sent with gift orders.
If you have very specific requirements, please
Your Shopping Cart is located on every page (usually in the top right corner). Click on it to enter your cart.
Returns & Refunds - Change of Mind
We have a 7 day “change of mind” policy. If you are not satisified with your order
- No change of mind returns on sale items or items ordered specifically for you.
- Please make sure both the box (where applicable) and bottle are in the same condition as when you recieved them.
- Shipping glass bottles is a delicate excercise. Please take extra precaution when packing the returned bottles to ensure they arrive safely.The sender assumes the risk of breakages during transit.
- Return freight is at your own cost.
- Refunds are issued once the return is recieved and inspected.
- For a “change of mind” return, the refunded amount will be the bottle costs less the initial shipping cost.
- Additional postage costs will apply to exchanges.
- Refunds can take up to 14 days, although usually they are paid quicker.
The bottle I have received is damaged.
We take every precausion to ensure your order arrives safely. If a package is damaged - DO NOT accept the delivery. We will undertake all the necessary steps to fix the situation. Once a delivery has been accepted and signed for, the courier company regards the delivery as completed with no issue.
I have received the wrong product.
Most orders are shipped the next business day*. Please check the estimated delivery times via the "SHIPPING" tab on any product page. If you have a special requirement concerning shipping, please
Delivery within Australia:
- COURIER (BEST VALUE)
- AUSTRALIA POST REGULAR**
- AUSTRALIA POST EXPRESS (Next Business Day)**
We offer Free Courier Delivery for orders over $200. **You can check Aus Post delivery times here
Worldwide Shipping Cost - You can calculate the standard shipping cost in your cart or during checkout. If you'd like to discuss other options, please contact us. (subject to each country's laws regarding the import of alcoholic beverages. You are entirely responsible for satisfying all requirements and paying all taxes, duties and other charges related to this activity).
Once an order has been fulfilled, you will receive an email/ sms with tracking details that you can use to monitor the progress of your shipment. Orders sent via Courier will be tracked through the Sendle platform and orders sent with Aus Post will be tracked through the Aus Post platform. If you did not receive this notification email, please contact us immediately.
What if I'm not home to receive my order?Unfortunately, Sendle, Aus Post and our other courier partners do not allow you to book delivery times. In the event you are not home to accept the delivery you will be notified in at least one of these ways:
- Email notification
- Card left at destination
- App notification (Aus Post only)
If this occures, you must simply follow the instructions outlined to arrange re-delivery or pickup from the local posthub. If you require assistance, we are available to help you. You are usually given 5 business days to deal with the notification before the parcel will be sent back to us.
Undeliverable parcels can occure for several reasons. These include but are not limited to:
- Providing the wrong shipping address
- Not responding to a missed delivery notice in time
- An unsafe delivery environment
Whilst we will make every effort to assist in these circumstances, you are responsible for the delivery address provided, monitoring of your parcel and the arranging of re-delivery where appropriate. In the unfortunate circumstances where parcels are returned, for any reason out of our control, they will be handled as follows:
- We will attempt to contact you and advise you of the situation
- Within 14 days, a re-delivery charge equal to the original postage incurred by us will be charged#
- Within 28 days, a re-delivery charge equal to the original postage incurred by us# plus a handling fee of $25 will be charged
- After 28 days, we will seek to dispose of the goods as per the Consumer Affairs Victoria guidlines
The most common issue is that you weren't home at the time of delivery and have not located the card left.