Returns & Refunds - excluding Change of Mind

We offer Returns & Refunds in accordance with Australian Consumer Law. Please contact us and we will take every step to resolve the problem.

Returns & Refunds - Change of Mind

We have a 7 day “change of mind” policy. If you are not satisified with your order contact us as soon as possible to organise an exchange, refund or credit note. There are a few important points to note about a “change of mind” return:

  • You may opt to recieve a store credit in the form of a gift card or a refund which will be valid for 12 months.
  • A refund will attract a 1.75% (local visa/ mastercardcredit card), 2.9% (Amex or Foreign card) or 3.6% (paypal) handling fee, depending on your payment method.
  • No change of mind returns on sale items or items ordered specifically for you.
  • Please make sure both the box (where applicable) and bottle are in the same condition as when you recieved them.
  • Shipping glass bottles is a delicate excercise. Please take extra precaution when packing the returned bottles to ensure they arrive safely.The sender assumes the risk of breakages during transit.
  • Return freight is at your own cost.
  • Refunds are issued once the return is recieved and inspected.
  • For a “change of mind” return, the refunded amount will be the bottle costs less the initial shipping cost.
  • Additional postage costs will apply to exchanges.
  • Refunds can take up to 14 days, although usually they are paid quicker.